Is an Arcade Anywhere game acting up? Sorry about that. Please fill out this short form so that we can dispatch a tech ASAP. We take extreme measures to keep our games in the best condition possible and we generally do not issue refunds related to these machines. That said, if you provide an email address with your report below and the issue turns out to be valid, we will provide you with a free pass to one of our Free Play Arcades as our thanks and apology.